If you cannot find the answer to your question below, please email us and we will be very happy to assist you.
Orders
- How can I place an order?
Orders can be placed online or over the phone, at (657) 666-4518 Mon-Fri 9 AM-7PM PST. We accept all major credit cards, Paypal, Apple Pay, & Buy Now Pay later options: After Pay, Shop Pay,
Checks, money orders, and wire transfers are not accepted.
- What are your shipping & returns policy?
Detailed information about our shipping and returns policies can be found on our Shipping & Returns policy page.
- I live outside of the United States Do you ship to other countries?
Yes! We can ship your online orders almost anywhere in the world including Canada, Mexico, South America, The Caribbean, Europe, Africa, Asia, Australia, and, of course, anywhere within the United States. For more detailed information about our shipping policies please check out our Shipping Policy Page.
- How much is shipping?
Our shipping is calculated based on item weight and the price will be reflected in the cart during the checkout process. Please be mindful that our glass candles weigh over 1lb & as such shipping costs may be higher.
- What is your shipping carrier?
We ship USPS & UPS and reserve the right to adjust shipping carriers/services to offset any difference in cost.**
Items less than 1lb ship First Class Mail 3-5 business days with the exception of Colognes, Spiritual Waters & Fragrances which must be shipped via Ground Shipping within continental U.S. items over 1lb generally ship priority mail 1-3 days or Ground 2-8 days (best rate available).
Please make sure the shipping address is error-free as refunds will not be issued to orders with incorrect address information.
- How can I track my package?
Please be sure to check your email for your tracking number and information. The tracking information available on the USPS and UPS carrier website is the most up to date and accurate information.
- What are you shipping times?
All of our packages ship out daily at 12 PM PST or unless otherwise posted via banner on our website home page.
Products
- Do the products you sell actually work?
With over 30 years of experience, our trusted products are meticulously crafted by our dedicated manufacturers using time-tested formulas to ensure your complete satisfaction. However, the most vital ingredient in any spiritual journey is your faith and confidence. When you fully trust in our products, we believe you will experience profound results. We value and welcome any feedback you may have about our products.
- Do you offer Spiritual Consultations?
We offer readings with Shaman Rafaela an experienced and knowledgable spiritual advisors who offers a wide range of services from spiritual readings (in person, over the phone, or via Zoom) to custom candle and spiritual work. If you need any help answering any questions you may have regarding our products or how to use them most effectively our staff is at your disposal. Please chat with us through our website chat, send us a text or email us for more information.
- What should I expect when booking a Consultation & Healing session?
It is strongly recommended to have a strong faith in God/Source/Universe prior to booking a session. And be ready and committed to remove expectations and be willing to accept the messages that come through
- How to order prepared and dressed candles?
Our 7 Day candles are available as is or as a spiritually blessed candle dressed with herbs, oils, & prayers.
To order add the option from the product page. Please provide your name & DOB include a brief (2 sentence) explanation of your situation in the notes box at check out in order to use the correct herbs/oils/prayers for your situation.
Please Note: While we are thrilled to quickly process and ship orders, depending on order volume, there may be a slight delay in shipment. We appreciate your patience and understanding as we work to fulfill your orders with care and attention.
- What is the difference between a blessed and plain item?
Regarding our jewelry (bracelets, rosaries, necklaces) & charms you may purchased a blessed amulet or purchase it plain as is without it being charged.
In energy work, an object can become a talisman and charged with energies that are to protect the wearer. For instance all evil eye products must hold energy in order to deflect and repel evil eye. If it has not been energized it is simply ineffective to ward off the energy sent to the wearer. When empty they hold no power.
To have an item blessed you must select and purchase this service through the product page. Please include the DOB and name of the wearer in the notes box at check out.
- Are the items in the shop blessed by a priest?
No, Rafaela is an energy worker each item is imbued with Reiki energy and also catholic prayers as they are part of my spiritual tradition.
- What information is required from buyer for a blessed item?
It is required that the buyer submit full name & DOB of the wearer (for bracelets) and full name and DOB of home owner for protection items.
This info must be submitted to shop via the seller notes section from our shop cart.
It is the buyers responsibility to submit this information, failure to follow instruction and provide full (First, Middle, Last name & DOB) details will result in receiving a plain item.
Buyer may find this information in the item description & again at check out with the customization box and again here in our FAQ.
DUE TO HIGH ORDER VOLUME WE CANNOT NOTIFY INDIVIDUAL ORDERS & WILL NOT REFUND BUYER FOR FAILURE TO FOLLOW INSTRUCTIONS BUYER IS ADVISED VIA LISTING & AT CHECKOUT.
- What is candle Magic?
Candle Magic is used to empower the alchemy of magical consciousness since ancient times, candle magic is one of the simplest forms of spell casting. Considered sympathetic magic, anyone can light a candle, declare his or her intention, and cast it out into the arms of the Universe to influence reality.
Candle magic is an age-old, powerful form of spell work, because it harnesses the intense energy of fire. Of all the elements, fire burns the brightest and demands the most immediate attention. As it licks at the air, it consumes the existing energy and expels its own creation in the form of of smoke.
It is based on 3 key principles:
- Deciding on a goal
- Visualize the end result
- Focus your intent, or will, to manifest that result
- What is a dressed/blessed candle?
A dressed candle is one that has been fixed, dressed, prayed-over, and fully prepared with herbs and oils to aid in the manifestation of a specific intention.
- How can I purchase a prepared candle/ dressed candle?
In order to purchase a prepared candle you must select the dressed option in the product description page. Prepared and dressed candles is a paid for service.
Items will arrive dressed in herbs, oils, and curios based on the candles intentions and include prayers for you to conduct your own ritual. It is important to include a note at check out with a brief description of your situation and DOB so that proper herbs and oils are included. Candles should be purchased by the intended user as working against someone's free will is not permitted. Failure to comply will result in a refunded order.
- What is an Altar service?
Not sure how to dress & work candles? If you CANNOT perform candle work in your home then this is the service for YOU!
The following special services are offered with Glass Encased Candles:
-All glass encased candles will be fixed, dressed, prayed-over, and fully prepared.
-When your candle has completed its burn, you will receive a brief Divinatory Candle Report telling you the outcome of our work done on your behalf. The report will be sent to you via email hello@shopcosmichealing.com
Please submit a request, prior to purchasing to confirm availability as my books fill up and or may be closed due to spiritual maintenance.
.:All of our products including crystals, herbs, and other items sold on this website are sold as CURIO only and healing descriptions are not intended to treat or diagnose and should not be to contradict any medical advice:.
.:All spiritual readings of any type given in-person or over the phone are meant to be for entertainment purposes only, and in no way constitute legal, financial, medical, or other advice:.