Politique de remboursement

QUESTIONS ABOUT YOUR ORDER?

We want you to LOVE your experience with Cosmic Healing LLC! If you have any questions/concerns regarding your order or an order you'd like to place feel free to email us at hello@shopcosmichealing.com please be sure to provide us with your order number.

RETURNS & EXCHANGES 

Request a cancellation within: 1 hour of purchase
All sales are final no returns/refunds/exchanges will be made. 

Unfortunately, we cannot accept returns on sale items or gift cards.

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

DAMAGE AND ISSUES 
.:.Advisory on Candle/Fragile Item Shipments.:.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. 

Please be advised that while we take every precaution to ensure your items arrive to you safely, we have no control over circumstances once the package leaves our shop.

All orders are automatically enrolled in Route Package Protection at checkout. We recommend that you DO NOT opt out of Route Package Protection at check out to ensure that your order if it is damaged, lost, or stolen Route will ensure that cost /loss is covered by Route at no additional fee. We DO NOT guarantee or replace broken candles or any other glass/fragile items until additional handling insurance is purchased through Route Package Protection. If an item arrives to broken, you must file a claim directly with the carrier in question. Please contact us if you have any questions prior to purchasing.

Should you have an issue with your order, you can contact us at hello@shopcosmichealing.com

READING REFUND AGREEMENT
All store sales are final. No product refunds will be given unless proof of negligence on the part of the company known as 
Cosmic Healing LLCCosmic Healing LLC has the right to terminate any and all readings and ritual services. Refunds will not be given if the reading ended due to client's: rudeness, racist or sexist remarks, vile behavior, technical issues regarding internet for online readings. All readings that have lasted longer than 10 minutes, will not be subject to refund no matter what issues may have arose. For all telephonic/electronic/digital readings we will attempt to reach you three times within the first 10 minutes at the agreed upon contact source i.e. telephone number or instagram, date, and time if we do not receive an answer your appointment will be forfeited and will not be given a refund.

RITUAL/SERVICE REFUND AGREEMENT

Before purchase of a ritual/service the client is to contact us at hello@shopcosmichealing.com or via chat feature on our site to request approval prior to purchase. If we are not contacted 24 hours prior to your purchase and you are a new client you will automatically be disqualified and an automatic refund will be issued to you. It is the buyers responsibility to follow all instructions listed on our site failure to do so will result in termination/disqualification and your space will be offered to the next client. NO spaces will be reserved for failure to follow instructions listed on our site.

It is the buyers responsibility to submit this information, failure to follow instruction and provide Full (First, Middle, Last name & DOB) details will result in receiving a plain item.

Buyer may find this information in the item description & in again in our FAQ.

DUE TO HIGH ORDER VOLUME WE CANNOT NOTIFY INDIVIDUAL ORDERS & WILL NOT REFUND BUYER FOR FAILURE TO FOLLOW INSTRUCTIONS BUYER IS ADVISED VIA LISTING & FAQ.