Please note that the shipping rates for many items we sell are weight-based. Candles and rocks are heavy and fragile therefore it costs more to ship than most other items. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Our shipping is automatically calculated.

**We reserve the right to adjust shipping carriers/services to offset any difference in cost.**

Processing Time: Please allow 1-2 business days for us to process your order. The shipping time selected at checkout is the transit time and does not expedite the processing of your order. Our team works diligently to ensure your order is prepared and shipped as quickly as possible.

Shipping Rates: The shipping rates for the items we sell are weight-based. The total weight of the items in your cart will determine the shipping cost. You can review the shipping cost during the checkout process before finalizing your order.

Shipping Class:

We ship USPS & UPS and reserve the right to adjust shipping carriers/services to offset any difference in cost.

Items less than 1lb ship First Class Mail 3-5 business days with the exception of Colognes, Spiritual Waters & Fragrances which must be shipped via Ground shipping within continental U.S.

All items over 1lb generally ship priority mail 1-3 days or Ground 2-8 days (best rate available). Please make sure the shipping address is error-free as refunds will not be issued to orders with incorrect address information.

Express Shipping Class: Available upon request. Please contact us prior to placing an order to ensure that we can accommodate your specific delivery time.

International shipping:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations this includes spiritual colognes, perfumes, and fragrances. Taxes and tariffs set by the receiving country are the customer's responsibility.

International orders may take up to 21 days based on customs. Please also note due to higher volumes during the holidays it may take longer. We are not responsible for delays due to customs. For more information regarding international orders please contact the shipping carrier associated with your tracking number.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.

Refused Shipments

Incorrect or Insufficient Address:
It is your responsibility to provide the correct shipping address at checkout. We cannot refund or retrieve items shipped to an incorrect address due to customer error. If an item is returned to us, we will refund your order minus the shipping costs and any additional return shipping fees.

If you decide to refuse any shipments from Cosmic Healing, you are responsible for the original shipping charges to you, any duties, taxes, and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Cosmic Healing. This amount will be subtracted from your merchandise refund.

Damages and Issues:

Name: Tumbled Lapis Lazuli from Pakistan
Brand: Shop Cosmic Healing
Price: 6.99 USD
Availability: InStock

**Advisory on Candle/Fragile Item Shipments**

Should packages received arrive damaged, broken, or opened resulting in a shortage of merchandise in that particular package the delivery driver must mark this on his or her delivery sheet before you sign as having received the shipment. Immediately file a claim with the carrier. Retain the merchandise and packaging material for inspection by the carrier. You cannot recover damages without these items.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Packaging is done very carefully, however, due to bulky packaging items can go unnoticed between the packaging materials. It is important you check immediately that you received all the items listed as shipped on your packing slip before discarding the packaging. If you see that an item and/or items are missing you must file a claim to Cosmic Healing, LLC. within 5 days of receipt of the order.

Please be advised that while we take every precaution to ensure your items arrive to you safely, we have no control over circumstances once the package leaves our shop.

Buyer assumes all responsibility for an order if it is damaged, lost, or stolen as we DO NOT guarantee or replace broken candles or any other glass/fragile items until additional handling insurance is purchased through Navidium Protection. If an item arrives to you broken, you must file a claim directly with the carrier in question. Please contact us if you have any questions prior to purchasing.

We cannot be held responsible for lost OR stolen packages although we will do our best to work on this with you, should this problem happen please contact us.

Should you have an issue with your order, you can contact us at hello@shopcosmichealing.com

Out of Stock Items:

If we are out of stock of any item you have ordered we will send you an email and give you the following options:

Receive credit for the missing item and have the balance of your order shipped that day
Have the missing item swapped for an alternative item.
A complete refund of your order.

Discrete Shipping:
Cosmic Healing offers discrete shipping and packaging. The contents inside the box will not be displayed. Packages typically arrive in UPS/USPS brown packaging or a manila/white/metallic box or mailer.

Returns Policy

Returns:

Returns are accepted within 7 days of receiving the item. All items must be in unused condition. We do not accept returns on consecrated items or blessed items that have been ritualized or customized for a specific person, herbs, soaps, spiritual baths, oils, colognes, washes or opened tarot/oracle decks for safety reasons.

Do not return items without contacting us first, as we cannot track unauthorized returns.

You are responsible for return shipping costs unless the item arrives broken or defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For items over $50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.