Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.
Damages and Issues:
**Advisory on Candle/Fragile Item Shipments**
Should packages received arrive damaged, broken, or opened resulting in a shortage of merchandise in that particular package the delivery driver must mark this on his or her delivery sheet before you sign as having received the shipment. Immediately file a claim with the carrier. Retain the merchandise and packaging material for inspection by the carrier. You cannot recover damages without these items.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Timelessness is important as item sell out quickly.
Packaging is done very carefully, however, due to bulky packaging items can go unnoticed between the packaging materials. It is important you check immediately that you received all the items listed as shipped on your packing slip before discarding the packaging. If you see that an item and/or items are missing you must file a claim to Cosmic Healing, LLC. within 5 days of receipt of the order.
Please be advised that while we take every precaution to ensure your items arrive to you safely, we have no control over circumstances once the package leaves our shop.
Buyer assumes all responsibility for an order if it is damaged, lost, or stolen as we DO NOT guarantee or replace broken candles or any other glass/fragile items until additional handling insurance is purchased through Ship Shield Protection.
If an item arrives to you broken, you must file a claim directly with the carrier in question. Please contact us if you have any questions prior to purchasing. Unless additional handling insurance is purchased. If additional handling insurance is purchased we can only cover the costs of a damaged item.
We reserve the right to issue store credit minus the costs of shipping for the damaged item(s).
Damaged Items:
If you receive a damaged item, please notify us within 1 week of receiving your order. We cannot process claims for damages reported after this period.
Timely communication is essential to help us resolve any issues promptly. You can reach out to us via email at hello@shopcosmichealing.com with a photo of the damaged item(s). Please provide the following required photos:
-Photos of Damaged Item(s) (Required)
-Photos of Internal Packaging (Required)
-Photos of External Packaging (Showing all sides of the package) (Required)
Replacements & Store Credit:
- For the first damaged items reported in your order, we will send a replacement at no additional cost.
- For any additional damaged items reported in the same order after a replacement has been sent out, we will issue store credit for the value of those items. Store credit can be used toward any future purchase at Cosmic Healing, LLC.
Important Notes:
- We will only send replacements once per order. If multiple items are damaged in an order, please report all damages at once to ensure we address them in a timely manner.
- Please be aware that store credit for damaged items can only be used for future purchases, and will be applied to your account once your claim is processed.
Should you have an issue with your order, you can contact us at hello@shopcosmichealing.com
Out of Stock Items:
If we are out of stock of any item you have ordered we will send you an email and give you the following options:
- Receive credit for the missing item and have the balance of your order shipped that day
- Have the missing item swapped for an alternative item.
- A complete refund of your order.
Stolen Items:
We cannot be held responsible for lost OR stolen packages we reserve the right to offer a store credit for the item minus the shipping charges.
Discrete Shipping:
Cosmic Healing offers discrete shipping and packaging. The contents inside the box will not be displayed. Packages typically arrive in UPS/USPS brown packaging or a manila/white/metallic box or mailer.
Returns Policy
Returns:
Returns are accepted within 7 days of receiving the item. All items must be in unused condition. We do not accept returns on consecrated items or blessed items that have been ritualized or customized for a specific person, herbs, soaps, spiritual baths, oils, colognes, washes or opened tarot/oracle decks for safety reasons.
Do not return items without contacting us first, as we cannot track unauthorized returns.
Shipping costs are non refundable on all orders and will be deducted from eligible refunds.
Cosmic Healing, LLC does not provide prepaid return labels. You are responsible for return shipping costs unless the item arrives broken or defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For items over $50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
READING REFUND AGREEMENT
All store sales are final. No product refunds will be given unless proof of negligence on the part of the company known as Cosmic Healing LLC. Cosmic Healing LLC has the right to terminate any and all readings and ritual services. Refunds will not be given if the reading ended due to client's: rudeness, racist or sexist remarks, vile behavior, technical issues regarding internet for online readings. All readings that have lasted longer than 10 minutes, will not be subject to refund no matter what issues may have arose. For all telephonic/electronic/digital readings we will attempt to reach you three times within the first 10 minutes at the agreed upon contact source i.e. telephone number or instagram, date, and time if we do not receive an answer your appointment will be forfeited and will not be given a refund.
RITUAL/SERVICE REFUND AGREEMENT
Before purchase of a ritual/service the client is to contact us at hello@shopcosmichealing.com or via chat feature on our site to request approval prior to purchase. If we are not contacted 24 hours prior to your purchase and you are a new client you will automatically be disqualified and an automatic refund will be issued to you. It is the buyers responsibility to follow all instructions listed on our site failure to do so will result in termination/disqualification and your space will be offered to the next client. NO spaces will be reserved for failure to follow instructions listed on our site.
It is the buyers responsibility to submit this information, failure to follow instruction and provide Full (First, Middle, Last name & DOB) details will result in receiving a plain item.
Buyer may find this information in the item description & in again in our FAQ.
DUE TO HIGH ORDER VOLUME WE CANNOT NOTIFY INDIVIDUAL ORDERS & WILL NOT REFUND BUYER FOR FAILURE TO FOLLOW INSTRUCTIONS BUYER IS ADVISED VIA LISTING & FAQ.
We reserve the right to issue store credit minus the costs of shipping for item(s) that arrive damaged even when additional shipping insurance is purchased.
