Palo Santo Sandal HEM Premium Masala Incense 15 Stick (Incienso Palo Santo y Sandaló) for meditation, protection, purification, & consecration

Shipping and delivery times are available at check out.

Processing Time

Please allow 1–4 business days for us to process and prepare your order for shipment.

The shipping method selected at checkout refers to the carrier's estimated transit time after your order has been processed and shipped. Selecting Priority, Express, Next Day, 2-Day, or any other expedited shipping service does not expedite our standard processing time.

If you require expedited processing or need your order by a specific date, you must contact us before placing your order. We will do our best to accommodate time-sensitive requests; however, delivery by a specific date is not guaranteed unless expressly confirmed by Cosmic Healing, LLC prior to purchase.

Shipping Rates & Automatically Calculated Shipping

Shipping rates are primarily based on the weight and size of the items in your order. candles, stones, glass items, and other heavy or fragile products require additional protective packaging and may cost more to ship than smaller or lightweight merchandise.

Product weights listed on our website are approximate. The final shipping weight may include boxes, protective materials, and other packaging necessary to safely ship your order. Package weights and dimensions may also be rounded in accordance with carrier requirements.

Shipping charges displayed and collected at checkout are automatically calculated by our website's shipping system and are estimates. The amount collected at checkout may differ from the actual cost of the shipping label when your order is packed, weighed, measured, and prepared for shipment.

Final shipping costs are determined by the applicable carrier based on the completed package's actual or dimensional weight, dimensions, destination, service level, and carrier rates in effect when the shipping label is purchased.

The shipping amount displayed or collected at checkout should therefore not be interpreted as a representation or guarantee of the exact amount Cosmic Healing, LLC will pay the shipping carrier.

Shipping Underages & Rate Discrepancies

Occasionally, the shipping system may calculate and collect an amount that is less than the actual cost required to ship an order.

In the event of a shipping underage or rate discrepancy, Cosmic Healing, LLC reserves the right, at its discretion, to:

• Adjust or substitute the shipping carrier or shipping service to accommodate the amount collected;

• Request payment of the additional shipping cost necessary to purchase the originally selected or requested shipping service; or

• Offer another available shipping option when appropriate.

We reserve the right to determine the most appropriate shipping carrier and service based on the amount collected, actual package weight and dimensions, destination, carrier availability, package requirements, and current carrier rates.

When reasonably possible, we will select a comparable shipping service. However, a shipping underage may result in a different carrier, service level, or estimated transit time.

If additional postage is required to maintain a specific expedited service, we may contact the customer to collect the difference before shipment. Orders may be held until any required additional shipping payment is received.

By completing a purchase, the customer acknowledges that shipping charges are automatically calculated estimates and agrees to these terms regarding shipping rate discrepancies and carrier/service adjustments.

Shipping Carriers & Standard Shipping

We primarily ship through USPS and UPS. Cosmic Healing, LLC reserves the right to select or substitute carriers and shipping services when necessary due to package requirements, carrier availability, service disruptions, destination, shipping restrictions, or differences between the amount collected at checkout and the actual shipping cost.

Unless an upgraded shipping service is selected, orders generally ship using USPS Ground Advantage, UPS Ground, or another available ground service.

Estimated ground transit time is generally 3–5 business days after shipment, although carrier delivery estimates are not guaranteed.

Certain products, including colognes, spiritual waters, perfumes, fragrances, and other restricted liquids, may be required to travel by ground transportation regardless of other shipping services displayed or available at checkout.

Express & Expedited Shipping

Express and expedited shipping services may be available at checkout or upon request.

Expedited shipping applies to carrier transit time only and does not include expedited order processing unless expressly arranged with Cosmic Healing, LLC before the order is placed.

Because shipping charges are automatically calculated before an order has been fully packaged, the amount collected for an expedited shipping service may differ from the actual carrier cost once the final package weight and dimensions are determined.

If the system undercharges for an expedited shipping service, Cosmic Healing, LLC may, at its discretion, request payment of the difference or adjust the shipping service in accordance with the Shipping Underages & Rate Discrepancies policy above.

If your order must arrive by a specific date, please contact us before placing your order so that we can confirm processing availability, shipping costs, carrier options, and estimated delivery times.

Carrier delivery dates are estimates unless the applicable carrier expressly provides a guaranteed service. Cosmic Healing, LLC is not responsible for carrier delays, weather disruptions, service interruptions, or other circumstances occurring after a package has been transferred to the carrier.