Route Protection

Shop with confidence with Route package protection!

As you may be aware USPS often loses packages or even worse they get stolen from your doorstep! 

What is Route?

  • Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.

Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store.

Why do I need Route Package Protection? 

  • Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and the merchant 

How do I participate? 

  • All orders are automatically enrolled in Route Package Protection at checkout. We recommend that you DO NOT opt out of Route Package Protection at check out to ensure that your order if it is damaged, lost, or stolen the loss is covered by Route. We DO NOT guarantee or replace broken candles or any other glass/fragile items until additional handling insurance is purchased through Route Package Protection.

What do I do if my order arrives broken or damaged?

  • If an item arrives to broken, you must file a claim directly with the carrier in question. Please contact us if you have any questions prior to purchasing.

We cannot be held responsible for lost OR stolen packages not insured through Route Package Protection although we will do our best to work on this with you, should this problem happen please contact us.